Terms of Use of Site
These Terms apply when you, as a customer, buy any product or service from Clute Corp and constitute a valid and binding agreement between you and Clute Corp.
By purchasing any of our Products or Services, you agree to comply with these Terms without modification. The effect of this clause is that by using the Website or purchasing goods or services from us it will be presumed that you have read and understood these Terms and that you agree to comply with them.
Please read these terms carefully and ensure you understand them. Some of these provisions have the effect of limiting your rights in all and conferring obligations on you by virtue of your agreement to these terms
You may only use this site to browse the content, and make legitimate purchases and shall not use this site for any other purposes, including without limitation, to make any speculative, false, or fraudulent purchase. This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted, or distributed. 'Deep-linking', 'embedding', or using analogous technology is strictly prohibited. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark, or other intellectual property laws or other laws.
DISCLAIMER OF WARRANTY
The contents of this site are provided "as is" without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purpose, and non-infringement.
The owner of this site, the authors of these contents, and in general anybody connected to this site in any way, from now on collectively called "Providers", assume no responsibility for errors or omissions in these contents.
The Providers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness, or completeness of these contents. The Providers shall not be liable for any direct, indirect, general, special, incidental, or consequential damages (including -without limitation- data loss, lost revenues, and lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if the Providers have been informed of the possibilities of such damages. The Providers cannot assume any obligation or responsibility.
The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.
Our Rights
We reserve the right to:
modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
change these Conditions from time to time, and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
We will use our reasonable endeavors to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension, or withdrawal of all or part of the Website due to circumstances beyond our control.
Privacy Policy
We are committed to protecting your privacy. This privacy policy applies to all the web pages related to this website.
All the information gathered in the online forms on the website is used to personally identify users that subscribe to this service. The information will not be used for anything other than that which is stated in the Terms & Conditions of use for this service. None of the information will be sold or made available to anyone.
The Site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the Site, analyze trends, and administer the Site.
We may need to change this policy from time to time in order to address new issues and reflect changes on our site. We will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this policy regularly. If you have any questions or concerns about our privacy policy, please send us an E-mail.
By using this website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site. Your continued use of the website following the posting of changes to these terms will mean that you accept those changes.
Third-Party Links
In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentation or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offense caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.
PRODUCT AVAILABILITY
Lead time is dependent on stock availability and the dispatch time of the various suppliers and we can not be held responsible for any delays caused by the suppliers.
Should the product not be in stock please contact us, so we can find out from the suppliers when stock will be available.
Every effort is made to effect shipment of your order timeously however unforeseen circumstances may cause delays. Should we be faced with such an occurrence we will contact you via email and provide a revised shipping schedule.
Products and Services
We have made every effort to ensure that the information on our Products displayed at our facility, in our promotional material, on our website, or any other form of communication to you, is accurate.
While we use our best endeavors to ensure that the image representing the Product, the features, descriptions, and specifications pertaining to the Product are correct, the actual product may be subject to variations in appearance as the packaging may differ over time, or colour representation in marketing material may depend on the medium on which the image is displayed.
In the event that we identify an inadvertent and obvious error in the Product description, price, or image, we will not be obliged to provide the affected Product to you. We will correct and notify you of any errors as soon as reasonably practical.
You are responsible for ensuring that the Product received by you is the correct Product as selected or ordered. If you have received the incorrect product, you must notify us within 10 business days of you receiving the product to allow us to correct the error.
If you are not satisfied with the Product that you purchased, you may return it to us, subject to the returns and refund provisions in these Terms.
Repairs and Warranties
If you have purchased a product that is defective within its warranty period, please notify us as soon as reasonably possible after you become aware of the defect. Please take proper note of any terms or instructions that accompany your goods.
After the 6 months' statutory warranty has expired, some products have an extended warranty. These warranties are usually stated in the product brochure and may be subject to the manufacturer's specific terms and conditions.
Returns and refunds
We want you to be happy with your purchase. We will refund or exchange most goods if you return them within 10 working days of purchase after the purchase, provided: it is in its original packaging and condition, including all attachments, accessories and documentation; it is unused
Returns and exchange requests for items purchased more than 14 days might incur collection, delivery and processing fees. However, goods that show a manufacturing defect within the first 6 months of purchase will be repaired, replaced or credit to your account, subject to the below terms.
The following Products cannot be returned:
items that have been customised according to your specifications;
items that are clearly personalised, altered, or branded; • items damaged by lightning or any other act of nature; • items not used in terms of the Product’s user manual; and • discontinued, sale and clearance items.
We reserve the right to charge you a restocking fee in the event that the packaging has been damaged.
You will be responsible for paying for the cost of returning the products.
In the unlikely event that the Product you purchase is defective, you may return the product within six months of the date of purchase.
If you return a defective product that meets these requirements, we will gladly replace, refund or repair the Product of your choice.
We reserve the right to send Products for technical evaluation prior to replacing, refunding or repairing such Products and to provide you with feedback within 10 days of receipt of the returned goods and to act accordingly.
DELIVERY POLICY
When you click to make a purchase with us legal obligations arise and your right to a refund of monies charged to your credit card or paid in any other way agreed by us is limited by our terms & conditions. You must not make any purchase through this site unless you understand and agree to all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries please contact us before making any purchase for any service through this website.
SHIPPING
Namibia's counter to counter
Please ensure the correct shipping address is provided from the outset as the title and risk will pass to you once the order has left our premises.
Delivery Fees are subject to the supplier you order from.
Additional transport charges might apply for towns outside of Windhoek.
Undeliverable packages
Occasionally packages are returned to us undeliverable. Should this event take place every attempt will be made to contact you to make arrangements for reshipment.
PAYMENTS AND ORDER PROCESSING
Please note, Clute Corp is essentially a COD business, and order processing will not begin until we receive a confirmed order and full payment or at least a deposit determined according to the order value.
Full payment will be required for orders under NAD 10 000-00.
Please note that the website prices are excluding branding and Excluding VAT.